Every matter, tracked from first message to close
Right-click a message, open a matter, confirm a few pre-filled fields — and from there, every matter is tracked, timestamped, and ready to provide actionable insights.
Open, Close, or Reopen From Any Message
Right-click any Slack message and choose Open Matter — the thread itself becomes the record, no separate intake form or copy-pasting context. Counsltrac scans the message and auto populates the intake fields. Close it the same way once it's resolved, or reopen it if something comes back.
2-Day Inactivity Alerts
If a newly-opened matter thread goes two business days without a reply or reaction, Counsltrac follows up automatically. Stalled matters get surfaced before you even have to wonder whether anyone saw your message.
5-Day Close Prompts
After five business days of inactivity, Counsltrac pings the assigned counsel and requester to confirm the matter is still active or prompts them to close it. Your active matters list stays a source of truth, not an archive of forgotten threads.
App Home Dashboard
Every user's App Home tab shows their open matters, workload, and status at a glance — attorneys see what's assigned to them, admins see the whole workspace, and everyone else sees what they've personally requested. Refreshed on demand, without ever leaving Slack.
/matters active and /matters team
One command lists your open matters, sorted by priority with clickable links straight back to the Slack thread — matters assigned to you if you're an attorney, or matters you've requested, for everyone else. /matters team shows every open matter you have visibility into across the workspace.
App Home Dashboard — your entire docket, at a glance
/matters active — an attorney's assigned caseload
/matters team — every matter you can see, in one list
Open Matter — fields filled in automatically
